The only items we cannot issue a refund on are items purchased that have been marked down, gift cards, special orders, and shipping charges. Once your return is received and inspected, we will send an email to notify you when your refund has been processed. ![]() To be eligible for a return, we require a receipt or proof of purchase, and your item must be unused and in the same condition that you received it.Ī pre-paid shipping label will be provided and a $7 shipping cost dedicated from the refund. If you are not completely satisfied with your purchase, you can send it back for a full refund within 30 days of receiving your order. Our products are only guaranteed when purchased directly fromįor issues with Thistle Farms products purchased from other retailers, please contact that retailer directly for a replacement or refund. Thistle Farms’ dedication to using natural ingredients keeps our products fresh for a shorter period of time. ![]() T-shirts, posters, stickers, home decor, and more, designed and sold by independent artists. For exchanges, please process a return and re-order the item you wish to receive. High quality Serenity By Jan-inspired gifts and merchandise. We offer a 30 day return window for product purchased from, The Shop At Thistle Farms or at an official Thistle Farms pop-up event. Additional shipping charges may apply if an order is returned to us by the carrier. USPS is used for PO Boxes or when customers make specific arrangements. ![]() Fulfillment may take 3-5 business days (though we will do our best for it to be faster). Orders are processed and shipped Monday-Friday. Jan is still in the candle business. She keeps her candles in her home and also works from there. We currently ship to the contiguous United States and Alaska. Serenity by Jan is a company started by former VP of Northeastern Sales for Dunder Mifflin, Jan Levinson.
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